Katie Harshman

Versatile professional with experience in customer engagement, project support, and process improvement eager to grow in a dynamic environment.

Experience GitHub
Katie Harshman

Katie Harshman

Campbell, California

About Me

I’m excited to work for a fast-growing company because I’m motivated by the opportunity to contribute to meaningful projects, collaborate with diverse teams, and continuously learn in an evolving environment.

Motivated and adaptable professional with a background in software development, technical instruction, and customer engagement. Experienced in working with diverse teams, learning new technologies, and supporting business operations through problem-solving and collaboration. Skilled in programming, technical documentation, and CRM tools, with a strong interest in continuous learning and professional growth. Passionate about applying technical knowledge to real-world challenges and contributing to team success.

Seeking an opportunity to apply my technical and communication skills in a dynamic environment where I can contribute to projects, support team goals, and continue learning. Enthusiastic about leveraging my problem-solving abilities, technical knowledge, and customer engagement experience to help drive innovation and efficiency. Looking to join a company that values collaboration, professional development, and creative problem-solving, where I can grow while making a meaningful impact.

Sampling of Skills:

  • Python, Flask, Django
  • JavaScript, React
  • SQL, Postgres, MongoDB
  • Visual Studio Code
  • Git & GitHub
  • WordPress
  • Microsoft Office
  • Adobe Suite
  • HTML, HTML5
  • CSS, SCSS, SASS
  • Responsive Design
  • Accessibility

Education

A sampling of certificates completed or in progress.

View my Trailhead profile for my latest Salesforce training.

Training calbright college

• Data Analysis Certificate In Progress • In Progress
• Understanding of data types and sources, organizing complex data using spreadsheets and Structured Query Language (SQL) databases. Durable skills like critical thinking, communication, collaboration, and creativity, as well as character and leadership skills with a growth mindset. Using visualization and storytelling to present data in meaningful ways. Creating a resume and portfolio, powerful job search tools that showcase innovation, organization and effective use of technology.
• Project Management Certificate • January 2025
• Upon completion of the project management program, students will possess a solid foundation in project management principles, methodologies, and documentation. They will be equipped with the necessary skills to excel in project management-based careers across diverse industries, making valuable contributions to organizations through effective project planning, execution, and control.
• CRM Platform Administration Certificate • January 2024
• Graduates from the Transition to Technology: Customer Relationship Management Platform Administration program have mastered how to use, configure, monitor, customize, and secure a CRM platform. Graduates have an in-depth understanding of the components and processes involved in customizing and administering a CRM. In addition, graduates utilize best practices for working in a distributed team while demonstrating effective communication skills for workplace interaction.

West Valley College

• Associate's Degree AA in Liberal Studies, Social & Behavioral Sciences Emphasis • November 2011

udemy.com

• Clean Code
Certificate • October 2022
• Software Testing Processes & Techniques
Certificate • October 2022
• Java Collections from Basic to Advanced
Certificate • April 2023

codecademy.com

• Build a Website HTML, CSS & GitHub Pages
Skill Path Certificate • January 2022
• Build Python Web Apps with Flask
Skill Path Certificate • June 2021

freecodecamp.org

• Responsive Web Design Developer
Certificate • November 2019
• JavaScript Algorithms & Data Structures
Certificate • October 2019

edx.org

• Harvard's CS50x Introduction to Computer Science
In Progress • In Progress

I am happy to discuss additional training I have completed. Please fill out the contact form to get in touch!.

Work

I am happy to discuss additional education and employment history upon requestion. Please fill out the contact form to get in touch!.

Firework

Virtual Sales Associate• October 2024 - Present
  • Market and sell tech products directly to individual customers through personalized 1-to-1 solutions.
  • Provide personalized and helpful sales experiences by promptly answering all calls.
  • Demonstrate expertise in Firework’s brand, products, and key selling points to enhance the quality of customer sales interactions.
  • Master the operation of Firework's technology for 1-to-1 video calls, ensuring a seamless customer experience.
  • Participate in continuous product knowledge training and educational initiatives to stay informed on updates and advancements.

ThriveDX

Software Development Instructor• April 2022 - November 2024
  • Teach and mentor cohorts of students (SDSU, UNLV, UCLB, etc.) on programming languages, web development, database management, and software engineering principles.

IBM

Software Engineer Apprentice • April 2022 - April 2023
  • Highlight: Mentored teams in Developer Jumpstart Program-Team BEV won Judges’ Choice Award for Advanced Drone 2.0 Workshop.
  • Collaborate with senior engineers to develop and maintain software tools for IBM Content Designers, utilizing technologies including Python and JavaScript.
  • Participate in the development life cycle: design, coding, testing, deployment.
  • Engage in team-building activities and company-wide events, mentor otherdevelopers.
  • Attend training sessions and complete coursework to develop technical skills and knowledge of IBM products and services.

Pro Appliance Installation

Co-founder, Roles in Operations Management, Development • April 2016 - April 2022
  • Plan and implement business strategies, plans and procedures (startup).
  • Oversee daily operations (IT, marketing, sales, service order dispatch, etc.).
  • Manage phones, schedule projects, interact with clients and vendors.
  • Design and maintain company website Fun Fact: Streamlined client intake!
  • Administrative support with forms, documents, template.

Los Gatos Swim & Racquet Club

Roles including Administrative Assistant, Childcare Director • On/Off from 1999 - 2013
  • Managed member interactions, organized programs, hired and supervised staff.
  • Administered office tasks including document management, scheduling, and inventory control, contributing to smooth daily operations.

I am happy to discuss additional education and employment history. Please fill out the contact form to get in touch!.

Projects

View business documentation projects from my project management coursework in my Project Management Portfolio!

Software development project portfolio is under construction. In the meantime, view my github, or check out this mock salon I made:

Mock Salon Website
Next.js, Tailwind CSS, Vercel

This project is a modern, responsive salon website built with Next.js and Tailwind CSS, designed to provide a seamless user experience. The site features a clean, professional layout with intuitive navigation, showcasing salon services and branding. It also includes user authentication, allowing visitors to log in and out securely. Deployed on Vercel, the application demonstrates my ability to develop and host dynamic web applications using cutting-edge technologies.

Contact

I am currently looking for new opportunities. If you have any questions or would like to get in touch, please fill out this form.

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© 2025 and made with by Katie Harshman.